02 / AI AGENTS
AI agents
Specialised agents that carry out tasks using your company's own tools.
An agent is not a chat window. It's a component with scoped access to real systems — CRM, email, database, calendar — that looks up information, decides within defined limits and takes action, leaving a record of what it did.
Limits before capabilities
The first thing defined in an agent isn't what it can do, but what it can't: which data it reaches, which actions it's allowed, what amount it can operate with and where it must stop and ask.
Tools, not conversation
An agent's value is in the tools it knows how to use. Each integration is implemented as a function with a clear contract, input validation and defined behaviour on failure — not as a loose API call.
Continuous evaluation
Before production, the agent is tested against the company's real cases, including the ones that historically went wrong. Afterwards, the decision log is reviewed to tighten the limits.
Scope
- Sales agents
- Customer support
- Internal assistants
- Document agents
- Voice agents
- Research
- Business analysis
- Operations
What you get
- An agent with explicit permissions over real systems
- An auditable record of every decision and action
- Escalation to a person when a case falls outside its limits
Related services
- AI & AUTOMATIONAI and automationWe automate business processes using artificial intelligence and software.
- SOFTWARE DEVELOPMENTSoftware developmentWhen the software you need doesn't exist, we build it.
- WEB & DIGITALWeb and digital infrastructureWe design interfaces and platforms that connect companies with customers, staff and systems.
Which process should your company stop doing by hand?
Tell us how it works today. We'll design a better way.